New BühlerVision Remote Service Solution Sets New Industry Standard for Manufacturing Efficiency 1

The New “Eyes On” Solution Connects Customers to Bühler’s Remote Experts for Real-Time Maintenance and Repair Support

Ardent Mills Recognizes Its Value During the Year 2020

Minneapolis (USA), March 9, 2021 – Remote monitoring and real-time support have the ability to transform the manufacturing industry, by driving cost benefits and setting new standards of efficiency. And in today’s restricted travel climate, remote support is increasingly essential to optimizing processing, extending uptime, and eliminating losses from downtime, one of the greatest threats to profitability.

The all-new BühlerVision provides advanced remote service and maintenance, powered by the latest smart glass technology and augmented reality software. Customers are connected to Bühler experts remotely, which significantly speeds up reaction time, reduces travel time and the costs and safety risks associated with on-site service visits.

In early 2020, Ardent Mills, a leading flour supplier and grain innovator in North America, commissioned a number of new Bühler machines utilizing BühlerVision technology. At that time, COVID-19 brought lock-downs and quarantines that restricted travel and visitors, and employee safety was paramount.

“Throughout the pandemic, we have been able to utilize the BühlerVision system to remotely troubleshoot with Bühler technicians, as well as give virtual plant tours,” said Scott Roush, director of technical milling at Ardent Mills. “Safety is a core value that we use to make every decision, and this technology allowed us to reduce the risk of COVID-19 exposure even further for our employees, and Bühler employees, while keeping our equipment running efficiently. We look forward to seeing what other doors this technology can open for us.”

With BühlerVision’s remote assistance, a remote service specialist can see what the person on-site is seeing, and as a result provide instant, targeted feedback and instructions using video, audio, text, markers and document sharing. While getting the needed support, the on-site user is able to work completely hands free and accomplish the recommended tasks, resolving the issues. Assistance can be quickly deployed on premises or in the cloud. Needing only an internet connection, no further software or hardware is required.

“In the past, when a machine has required assistance, we’ve used other kinds of technology, such as phone, e-mail and video-conferencing to resolve issues and help our customers get back online,” said Bühler Support Technician Richard Swords. “Now with BühlerVision, we are able to serve customers much faster. It really puts us right there with the customer to troubleshoot the machine and provide the immediate support.”

BühlerVision puts users in touch with Bühler specialists around the world, as well as similarly equipped colleagues, providing a platform for sharing best practices and techniques between multiple facilities. Using the new remote service solution for installations, commissionings, and machine repair, Bühler’s support specialists are able to help customers every step of the way.

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About Bühler

Bühler is driven by its purpose of creating innovations for a better world, balancing the needs of economy, humanity, and nature. As a relevant solution partner for the food and mobility industries, Bühler is committed to reduce energy, waste, and water in its customers’ value chains by 50% by 2025. Billions of people come into contact with Bühler technologies as they cover their basic needs for food and mobility every day. Two billion people each day enjoy foods produced on Bühler equipment; and one billion people travel in vehicles manufactured using parts produced with Bühler technology. Countless people wear eyeglasses, use smart phones, and read newspapers and magazines – all of which depend on Bühler process technologies and solutions. Having this global relevance, Bühler is in a unique position to turn today’s global challenges into sustainable business. Bühler contributes to safely feeding the world and is doing its part to protect the climate, producing solutions that make cars, buildings, and machinery more energy efficient.

Bühler invests up to 5% of turnover into research and development. In 2020, some 12,500 employees generated a turnover of CHF 2.7 billion. As a Swiss family-owned company, Bühler is active in 140 countries around the world and operates a global network of 100 service stations, 33 manufacturing sites, and application and training centers in 24 locations.

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