The early days of the pandemic exposed cracks in the food supply chain as food manufacturers and retailers struggled to keep up with demand. But, even before that, transparency and traceability were becoming more critical for companies seeking not only to prevent recalls but also to meet consumer demands to know more about their food.

To learn more about the current state of food transparency and traceability as well as how software can help companies improve in these areas, we interviewed Marcel Koks, Industry & Solution Strategy Director for Food & Beverage at digital solutions provider Infor. Below is an edited version of our email exchange.

1. How has the pandemic affected the need for traceability and transparency in the food supply chain?

Marcel Koks: The pandemic has highlighted the fragility of global supply chains. Food processors saw a big shift in demand from the out-of-home segment to grocery stores, on-line sales, and home deliveries. At the same time, production facilities had to work in different shifts to reduce the risk of having to shut down the complete factory because of a number of employees testing positive.

Raw material supply could, and still can, be an issue. Sea container transportation can be delayed and preferred suppliers can have shortages. It made businesses aware that supply chain resilience is critical in these turbulent times. Transparency is key for a resilient supply chain; it must be visible where goods are, what the expected arrival times are, and which resources are available in the supply chain from farm to fork. Especially in the food supply chain, it’s not only about quantities and timing, but also about qualities, origin, and certificates. As an example, you might be able to source from an alternative supplier that is satisfactory for most of your customers, but for some customers in some countries it isn’t. Having this transparency requires a digital and connected supply chain.

2. What other pressures (e.g., regulatory changes, consumer demands) are increasing the need for traceability and transparency?

A survey by Nielsen in 2018 showed that 67% of the consumers want to know everything that goes into the food they buy. 46% of Americans say that claims on food products have a direct influence on their purchase decisions. Since the pandemic, consumers are spending more money on their meals at home and are more conscious about the origin of the ingredients, how healthy the food is, and its ecological footprint.

Already a couple years ago, legislation was put in place in most countries regarding clear label information and food safety. Examples are FSMA in the US and RASFF [Rapid Alert System for Food and Feed] in the EU for food safety and recalls. The reason for this was a number of food scandals in the past, but more is needed to re-establish consumer trust. We see retailers demanding origin and sustainability evidence per supplied lot. Some food processors try to stay ahead by providing this information directly to the consumers, for instance, by showing which farm the product has come from to strengthen their brand image and help to secure a price premium.

3. How is the industry as a whole doing with end-to-end traceability? What are the current biggest gaps / areas for improvement? 

Last year, Infor did a survey of food processors, with 50% of respondents saying that their traceability is not completely digital yet — even within the four walls of their factory! That means that a lot of traceability data is still confined to paper form and in isolated applications like spreadsheets. 43% responded that it’s partly digital, indicating that the quality test results are not connected to the track and trace.

The consequence of this is that quality issues cannot easily be pinpointed to a specific lot, that a root cause analysis cannot be done immediately, and that recalls are less targeted and are having a bigger impact. To combat this, a digital system firstly is needed to capture all goods transactions on a lot level. Secondly, origin information, certificates, and quality test results must be connected to the lots within the same digital system. Thirdly, traceability and transparency should be extended upstream towards the suppliers and downstream towards the customers.

4. What technologies are available to help companies fill these gaps and meet their traceability goals? 

The digital system mentioned before is typically a food processing Enterprise Resource Planning (ERP) system and, in some cases, a Manufacturing Execution System (MES). 

However, extending the traceability outside the four walls of the factory goes beyond ERP and MES. It’s really about connectivity with the upstream and downstream supply chain and the ability to capture data from Internet-of-Things (IoT) sensors. Blockchain and IoT data is tied to the track and trace and Artificial Intelligence (AI), helping to drive smart decisions that avoid food safety issues and reduce food, water, and energy waste. That is why Infor provides an industry-specific ERP for food processors, including a digital platform with these capabilities: Infor CloudSuite Food & Beverage.

Technology is evolving more rapidly than any business can install and put software to work, driving huge growth in cloud deployments. A big advantage of cloud is having technology at hand as a service instead of having to do a lengthy IT project to implement something that will not scale. Cloud is also the opportunity to implement changes faster, as opposed to having to do technical migration projects, which often involve a step backward before being able to take steps forward.

5. How can technology improve a company’s recall response? 

With technology like a food and beverage industry specific ERP, suspect lots can be identified within seconds because the supply chain is visualized, showing a full picture of the origin of ingredients and the destination of the products. Origin details, certificates, quality test results, and IoT readings can be analyzed immediately to determine the root cause of issues, letting businesses quickly perform a targeted recall if needed. It’s also important to note  that the technology constantly monitors the consistency of the traceability. This prevents a common issue many food processors have — broken traceability chains due to an ingredient not being booked as consumed in the product.

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